Wholesale Furniture Market in Ormond Beach, FL Open now

Reviews about Wholesale Furniture Market

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  April 29, 2020, by A A
  Absolutely the worst experience in my entire life! I want to start by saying I NEVER EVER EVER write bad reviews. I never return food. I never complain about little knicks or defects in things- EVER, but this HAS to be written about to prevent this from happening to someone else! A YEAR AND A HALF AGO, 12 months after purchasing a couch from them, all three of the motors on the recliners stopped working and one of the leather chairs out of the five started peeling. We called the leather insurance company *we purchased through WFM for $300* to come out and assess the damages to fix. We were then told leather is not covered (even though the warranty states in one spot it is covered, and in another states it isn't covered- SKETCHY!). They were going to fix the recliner pieces though, but 2 months later we never heard on when they were going to come back to install the new motors. Fast forward to now- it has been 14 months of a broken $3500 leather sectional *regular price $4200 from Macys*, and 100 phone calls and emails later only to be told today "Sorry, nothing we can do". They refuse to honor their warranty. They refuse to fix the broken cough. They claim we bought a used piece (which if we purchased the "warehouse" model it would have only cost us $500 to buy the couch in that shape-yes they did sell my couch for $100 a piece for the roughed up ones) but instead we paid $3500 for a brand new from Macys couch that was MAYBE a floor model or a model denied by the original recipient. At the end of the day, we got ripped off and will be taking this matter to small claims court. I have emails and phone records showing the ridiculousness of this matter. Sadly, the owner is the mother of a friend of mine and after giving her 14 months to simply fix the broken pieces I am over waiting! This is absolutely insane. I will never, ever, ever purchase from a company like this again. I truly thought I was helping a small business out *and of course saving 20% myself* but forget that- Pay full price people, it's not worth having spent $3500 for a couch that doesn't recline and one of the 5 pieces is completely peeling and quite frankly embarrassing. I am horrified that people can behave this way and treat another family like this. It just isn't necessary. I will update the post after I get back from small claims court and will also add emails, and photos to show (1) What I purchased the couch for (2) That I purchased the warranty (3) That I called and had the warranty company come out to assess and/fix the damages (4) the WFM refused to fix the damages (5) the year and a half worth of emails, phone calls, etc and (6) The newest updates with small claims court. PS, this business is only open in Ormond Beach now so be careful. They shops keep closing down and relocating. I'm Sorry Grace but we tried really hard to be patient hoping you guys would do the right thing. We were willing to accept that replacement couch, and your other staff member offered to fix the giant scratch (which would cost what, $20 to have your handyman fix?) but you told your staff to tell us today on the phone "THEY WILL TAKE IT AS IS OR NOT AT ALL!". Had we purchased a scratch and dent model, I would totally understand, but we didn't. I wish you would rethink how you treat people because you have the opportunity to make great money if you are just more reasonable with your customers. A $20 fix of a scratch and you could have had a 5 star review on here, Yelp, Facebook and everywhere else, even after 14 months of misery, but refusing something so simple when we spent so much money is just plain outrageous. I wish you the best with you business in the future.
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  June 27, 2019, by JDog18
  The sales lady just made up prices which were outrageous considering the furniture was beyond scratch and dent. Would not go back even when they go out of business.